Product Warranty

The following warranty policy applies to all pump purchases made through Flextailgear Australia's website or authorized retailers.

Warranty Period

  • All Flextailgear pumps come with a 6-month warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

What Is Covered

  • This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Flextailgear Australia will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What Is Not Covered

  • This warranty does not cover any problem caused by:
    • Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
    • Misuse, abuse, negligence, accident, alterations, or improper installation.
    • Use not in accordance with the product instructions.
    • Normal wear and tear or cosmetic damage.
    • External factors (such as natural disasters, weather conditions, and so on).

How to Claim Your Warranty

  1. Contact Customer Service: Reach out to our customer service team via the contact information provided on our website. Provide a detailed description of the issue, the purchase date, and the order number.
  2. Proof of Purchase: You may be required to provide a receipt or proof of purchase to validate the warranty claim.
  3. Inspection: Flextailgear Australia reserves the right to inspect the product to determine the cause of the issue and whether it is covered under the warranty.
  4. Solution: If the warranty claim is validated, Flextailgear Australia will repair or replace the product at no additional cost to the customer. We reserve the right to replace the defective product with a similar or equivalent product if the original product is unavailable.

Shipping Costs

  • The customer is responsible for any shipping costs associated with returning the product to Flextailgear Australia for warranty service. If the warranty claim is valid, Flextailgear Australia will cover the cost of shipping the repaired or replacement product back to the customer.

Limitation of Liability

  • Flextailgear Australia shall not be liable for any special, incidental, or consequential damages resulting from the use of the product or arising from a breach of this warranty or any implied warranty.

Governing Law

  • This warranty policy is governed by the laws of Queensland, Australia.

We appreciate your support of Flextailgear Australia and are here to ensure your experience with our products is outstanding. For any questions or further assistance, please contact our customer service team.